How much will shipping cost?

Shipping is a real expense, and our goal is to keep yours as low as we can. It's calculated at checkout based on what's in your cart, and you'll see the amount before you place your order. Oversized items may carry an additional charge, which is noted on the product page.

When will I receive my order?

Orders are processed within one business day. Standard domestic shipping generally ships within 7–10 business days for stock items. Custom items take longer to produce, and that production time is noted on the product page.

Two things worth knowing: items occasionally go on backorder because of supply chain delays outside our control, and if your order contains multiple items they may arrive in separate packages on separate days, since we ship from multiple locations depending on where the inventory sits.

Is expedited shipping available?

Not at this time. We're only able to offer standard shipping options.

How do I track my order?

Once your order ships, you'll receive a tracking notification by email. You do not need to purchase, download, or use the Route app to track your order — that's an optional feature of the Route Package Protection service, not a requirement.

Can I ship to an address other than my own?

Yes. During checkout you'll have the option to send your order to a different address.

When is my credit card charged?

At the time the order is placed. We aren't able to charge your card at the time of shipment.

Is my personal information kept private? Is it safe to use my credit card?

Yes to both. Your personal information is kept private, and it is safe to use your credit card on our store.

Can I change or cancel my order?

Because we process most orders within one business day, the window is short — contact us as soon as possible and we'll see what's still possible. Cancellation terms are covered in full on our Store Policies page.

Can I order from outside the United States?

Yes — we're happy to serve customers worldwide. Your shipping charges are calculated during checkout.

What are your customer service hours?

Monday through Friday, 9:00 AM to 4:00 PM ET. Email us at help@truckstoreonline.com or leave a voicemail at 704-574-9730 and we'll return your call as soon as we can.

Emails, messages, and voicemails that arrive on evenings or weekends are picked up the next business day.

Do you have a retail store I can visit?

No — we're an online store exclusively.

Will a part fit my truck?

Email us the direct link to the product along with your year, make, model, cab, and bed length, and we'll confirm before you order. Trucks vary by cab and bed configuration as well as year and trim, and that's where most fitment mistakes happen.